One of our Trustees, Ceinwen, gave a talk to NHS human resource managers at the NHS Employers workforce leaders summit on 14 November in London. It was a small event with about 28 participants. Ceinwen told parts of her “cancer story”, focusing on the positives and negatives of her interactions with staff during her six month hospital stay in 2010. She spoke with a focus on giving the views of a younger person with cancer.
Ceinwen says “What was interesting about the day was that many of the managers know there are problems with staff behaviour and that this impacts negatively on patient experience – but no one really seems to know how to tackle the issue”. One of the most interesting topics discussed was whether senior clinical staff need more psychological help to deal with the stresses that come with treating critically ill patients. Maybe those hard-nosed consultants just need a shoulder to cry on? Food for thought!